2019 LIADA Convention Featured Instructors


Chuck Bonnano

"BHPH at the Crossroads"

Where do we go from here?

NIADA VP of Development, Chuck Bonnano, will discuss the current state of Buy Here Pay Here and give you insights on the future opportunities that are present today and in the future as well as discuss the obstacles to success.

Biography: Chuck is responsible for Dealer and Dealership Training through a variety of programs, events and services. He has over 30 years of experience in the Independent Auto Dealer space as a Senior Office in a publicly held auto group with 27 stores and has owned his own dealership selling over 300 units per month. He has trained literally thousands of Dealers and their Staff in all areas of a dealership. He is a nationally recognized speaker, author, trainer and educator.


Joey Imparato

"4 Keys to Top Independent Dealer Performance"

With our 4 keys, improve your dealership's performance and profitability!

We have identified 4 key areas that will help your dealership get to the next level of success. Using the latest technology, learn how to properly source, merchandise, price and retail your vehicles.

Biography: As a seasoned automotive professional, with 28 years of experience, Joey understands how every transaction a dealership helps or hurts their bottom line. Following his early success in Advertising and Software, Joey decided to use his knowledge as a resource to help dealers increase profit by improving their business practices with industry-leading smart, simple and stand-alone products that solve everyday problems for Independent Dealers. His role at Cox Automotive as National Manager and Independent Dealer Development allows him to combine his passion for the automotive industry with his sales background to help Independent Dealer overcome a wide range of challenges that include acquiring vehicles at auction more effectively and efficiently, pricing vehicles to move quickly and building trust with today's Internet-empowered buyers to increase profitability.


Justin Osburn

"Social Media & Marketing"

Justin is the NIADA Retail 20 Group Moderator as well as dealer consultant and trainer. He offers over a decade of experience in BHPH and Retail Management. Over his career, Justin has server as a sales professional, finance director, sales manager, general manager, Chief Operations Officer and owner' Justin's formal education to Organizational Development and Adult Learning catalyzes dynamic retail 20 Group and on-site consulting. Justin has also served in the United States Army, has been elected for public offices and served on numerous business board of directors. He is a public speaker, author and current instructor of the NIADA Certified Master Dealer's Program.


Josh Clark

"Frazer Dealer Mangement Software"

As the New Employee Development Specialist at Frazer Computing, Inc., Josh Clark spearheads a five week training program that introduces and immerses new hires into their positions. He has worked at Frazer for 6 years and currently helps in tech support, training and dealer education classes.

"The Frazer DMS: Tips, Tricks and Magic"

This training session will focus on the Frazer DMS, it's features and how they complement the industry and it's growing focus on compliance. If you are a prospective or current Frazer user, new or long-time, this session will delve into DMS features that will help make your life easier.